Your Partner for Professional Time and Frequency Synchronization Solutions
PTP/IEEE 1588 Systems, NTP Servers, GPS/GLONASS/Galileo/BeiDou References and IRIG Timecode Generators / Receivers and Distribution Systems
IMS - LANTIME M3000
Modular Time and Frequency Synchronization Platform
The possibility to add input and output modules as well as specialized communication cards for NTP and PTP/IEEE1588 network synchronization and remote management ensures that a LANTIME M3000 will fulfill all your synchronization requirements and the scalability and flexibility of the IMS platform concept enables it to cope with the changing demands of your critical applications.Learn More
IMS - LANTIME M1000
Versatile and Modular Solution for Time and Frequency Synchronization Application in 1U Housing.
The 1U chassis has two power supply slots, optional two clock module slots, a CPU slot and four (three in case of a second reference clock) slots for additional input and output modules. Adding a second clock module and a second power supply transforms the IMS - M1000 into a fully redundant solution. Both, wide range AC and a 20-72 VDC power supply model can be mixed and matched as required.Learn More
Customized Time and Frequency Systems
Time and Frequency for Industries,Power Plants, Automation and Telecommunication.
The variety of inputs/outputs makes our time code receivers the best choice for a broad range of applications, including time and frequency synchronization and measurement of asynchronous time events.Learn More
Bus Level Products
PCI, PCI Express and USB Radio Clocks.
Meinberg reference clocks can be used to build your own time server or to upgrade an existing system. All Meinberg receivers with a serial or USB interface can also be used with NTP as a highly accurate hardware clock. They are all compatible with the NTP reference implementation, which includes our clock drivers supporting all our products on the most popular operating systems.Learn More
At Meinberg, we take a simple approach to comprehensive support with a variety of plans to meet your organization's needs.Click on the banners below to learn more about our support service. If you need more information ask our local sales representatives or the sales team at Meinberg.
Meinberg Standard Support Service
The Standard Support Service is included in the product price and offers a variety of services designed to ensure that your Meinberg Synchronization Systems install quickly, configure easily and operate reliably in your network.
The Standard Support Service includes:
- 3 Year Warranty
- Free Lifetime Support via Telephone / E-Mail / Remote Support
- Free Lifetime Updates Firmware Update Downloads on Meinbergâ€˜s Website / Security Advisory
- No Additional Costs
FREE LIFETIME SUPPORT
If a problem occurs you can contact Meinberg directly by telephone or e-mail. Highly qualified engineers who develop and maintain Meinberg products will support you on any product for the lifetime of the system.
Any support inquiries will be answered by our qualified technical support team during the following business hours:
- Monday to Thursday: 8.00am - 5.00pm (CET/CEST)
- Friday: 8.00am - 4.00pm (CET/CEST)
- Technical Support: firstname.lastname@example.org
- Service-Hotline:+ 49 (0) 52 81 / 93 09 888
Meinberg offers a standard 3-year warranty for all Meinberg products. The standard warranty covers all hardware and software failures as long as the operating instructions have been followed by the user. It covers the operation and installation in the country to which Meinberg initially shipped the product, but the coverage can be extended to other countries or regions upon request.
During the warranty period Meinberg will ship replacement parts or will repair the product in one of our Meinberg repair centers free of charge. In the latter case, the customer must arrange and pay for the shipment of the faulty device to the nearest repair center. The maximum repair time is two business days after receiving the faulty product. Shipping charges for the repaired product back to the customer are included in the warranty.
After the warranty has expired customers can still send their repair needs to Meinberg. Meinberg will then estimate the repair costs and send a quote to the customer.
FREE LIFETIME UPDATES
After the warranty has expired customers can still ship faulty devices to Meinberg. In this case, Meinberg will evaluate and estimate the repair costs and prepare a quote. For non-warranty repairs, the shipping costs will have to be paid by the customer.
In addition to the technical support which is available during the standard business hours, Meinberg is offering the "Advanced Customer Support", an advanced technical support service that is there when you need it - 365 days a year and 24 hours a day.
For the duration of the term purchased you have the possibility to create up to three technical support tickets per device, which will be answered within a guaranteed reaction time of maximum 4 hours by one of Meinberg's highly trained technical experts.
The contract period of this service is 1 year. You can freely decide if you want to use our standard technical support service instead of spending one of your three customer support tickets for non-critical support issuses.
- Guaranteed Support Response within 4 hours available 365 days a year / 24 hours a day
- Maximum Response Time: 4 hours
- Cases of Service per Year and Device: 3
- Contract Period: 1 year
- Available: 365 days a year 24 hours a day
The Rapid Replacement Service offers customers the possibility to reserve replacement devices, in order to make a fast exchange process possible.
The replacement devices will have the identical configuration as the product in use and can either be stored at or near customers site, or at one of Meinberg‘s facilities. You may register multiple devices with identical hardware for one replacement device.
This service includes a maximum of two replacements within a contract period of two years. In the event of a hardware system failure the RRS-Service guarantees that a replacement device is shipped to you on the same day, if Meinberg receives your request on business days until 12pm local time (CET/CEST).
- Fast Device Replacement with a ready to use device either stored at customer site or at one of Meinberg's facilities.
- Shipping within 24 hours * on business days
- Express Delivery
- Contract Period: 2 years
- 2 Replacements per Contract
- Register more than one device in use for one replacement device
- Onsite** Factory Storage
* On business days / ** In available countries Rapid Replacement Service
With the "Warranty Extension" service Meinberg is offering its customers the possibility to upgrade the standard Meinberg warranty period of 3 years to a maximum of 10 years (3 year standard +7 years extension). This includes all products manufactured at Meinberg factory.
- Upgrade the warranty of your device to a maximum of 10 years.
- Warranty Extension upto 10 years
- At any time extendable, during ordering process or later
Meinberg PTP Client
IEEE 1588-2008 Client Software for Windows and LinuxLearn More
MPS v2 - Meinberg Protocol Simulation
NTP / PTP Simulation SoftwareLearn More